As a company member of the SBS Ecoclean Group, Mhitraa offers its customers also the benefits of the Ecoclean Service App. The Service App is an easy, fast and direct way to contact the company in case of machine break down. The communication with Mhitraa’s Service department is carried out via chat or video and the app allows the user not to only send errors messages and ask for support, but also to send spare parts, maintenance and even training requests - all via smartphone.
Due to the interaction using the smartphone camera, Mhitraa’s service team can follow the user’s steps by giving them the necessary instructions to solve problems. And even if the problem cannot be solved remotely, with the extensive information Mhitraa received through the App, the service department can perfom a more effective and comprehensive service on-site. Great customer service at your fingertips! To learn more about the Ecoclean Service App, contact: service(at)mhitraa.com
The Ecoclean Service App is available for iOS, Android and as desktop version.